Luxury Highrise Fire

The Loss

Most people are not aware that dryer fires can happen. They are even less aware of the number of dryer fires that spike in the winter months. This resident learned the hard way when his cleaning lady put in a load of laundry, went back to the bedroom to fold clothes and she returned a few minutes later to find the kitchen and bathroom up in flames. The firefighters had to open up the walls damaging the custom cabinetry and marble finishes to access the dryer's exhaust vent to ensure the fire was completely extinguished. While their efforts were necessary, it resulted in extensive water damage to the apartment and units below and over 20 floors of smoke, soot, and odor damage throughout the building.

Our skilled team was on site that same day to begin emergency cleaning, water extraction, and structural drying within the affected units. Our project management team performed a walk-through with the building's property manager to assess the damages and devise a detailed action plan. Emergency restoration work proceeded floor by floor, room by room including all interior surfaces as well as valuable artwork, antiques, and high-end furnishings to prevent further damage. When so many shareholders affected at once the key to a successful outcome was constant communication and coordination with everyone involved. Written project status updates were provided to the property manager and each shareholder was contacted daily to address their concerns.

Maxons project management team coordinated with the building staff and with dozens of insurance companies at once to expedite the various shareholders' claims. The affected property was restored to its' pre-loss condition in short order including valuable rugs, artwork, and antiques. More importantly we helped people get their lives back to normal with minimal disruption. The property manager was appreciative of our efforts and told our team, "You made a difficult situation easy.".