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Luxury Highrise Fire

Dryer Fire Causes Extensive Damage to 20 Floors

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The Loss

Most people are not aware that dryer fires can happen. They are even less aware of the number of dryer fires that spike in the winter months. This resident learned the hard way when his cleaning lady put in a load of laundry, went back to the bedroom to fold clothes and she returned a few minutes later to find the kitchen and bathroom up in flames. The firefighters had to open up the walls damaging the custom cabinetry and marble finishes to access the dryer's exhaust vent to ensure the fire was completely extinguished. While their efforts were necessary, it resulted in extensive water damage to the apartment and units below and over 20 floors of smoke, soot, and odor damage throughout the building.

Our skilled team was on site that same day to begin emergency cleaning, water extraction, and structural drying within the affected units. Our project management team performed a walk-through with the building's property manager to assess the damages and devise a detailed action plan. Emergency restoration work proceeded floor by floor, room by room including all interior surfaces as well as valuable artwork, antiques, and high-end furnishings to prevent further damage. When so many shareholders affected at once the key to a successful outcome was constant communication and coordination with everyone involved. Written project status updates were provided to the property manager and each shareholder was contacted daily to address their concerns.

Maxons project management team coordinated with the building staff and with dozens of insurance companies at once to expedite the various shareholders' claims. The affected property was restored to its' pre-loss condition in short order including valuable rugs, artwork, and antiques. More importantly we helped people get their lives back to normal with minimal disruption. The property manager was appreciative of our efforts and told our team, "You made a difficult situation easy.".

The Restoration
Content Cleaning
Debris removal
HEPA vacuuming
HVAC air duct cleaning
Ozone decontamination
Structural drying & cleaning
Water extraction
“It’s always great meeting someone with the experience, passion, and wisdom that we strive for. Excited to have Maxons as a resource to our clients.” —Co-Founder & Managing Partner, WizdomOne Group, Inc.
“I always admire your work ethic and follow up. I know I’m not your only customer, but you’ve done a great job making me feel like I am.” —NE Regional Director, Newmark Group
“Extremely pleased with the professionalism of Maxons.” —Claims Representative, J.W. Hirschfeld Agency
“Thank you for the professional efficiency of your organization in regard to the emergency clean up necessary following the fire on the 51st floor. Once again, you have not let us down.” —VP/Director of Operations Empire State Building
“Your men were great! They were here right after the fire setting up to clean our whole building. Very professional and through. I would recommend your service without hesitation.” —Building Manager, 19 East 72nd Street
“Maxons is a phenomenal company! Whether it’s a small leak or major fire they always respond immediately to get us back in business.” —Operations Director, Macy's
“Thank you for the fast and efficient response to our sewer back-up problem. Your crew worked diligently to make sure we had almost no disruption of service. Our patients thank you too!” —Operations Director, St. Vincent’s
“The emergency property damage restorers to the rich and famous.” —Claims Magazine
“It's always a pleasure working with you and Maxons Restoration. Truly a professional company with professional staff. I know I can depend on you and your team. ” —Sr. Building Manager, Marcus Partners CT Management, LLC
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