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PROJECT STUDY

Retail Sewage Damage

Sewage Rains Down From 3rd Floor to Basement

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The Loss

For a retail clothing store cleanliness, order and presentation are key for a positive shopping experience. For this popular chain store all of those came to a quick end when a waste line broke during the night. Raw sewage rained down on the merchandise and display areas from the third floor all the way to the basement stock room. Not pretty, as you can tell.

Frantic to get their store cleaned, dried and sanitized, the regional manager called Maxons as soon as he got the news. In under an hour our Project Manager was on location. We worked with their corporate management team by video conference to do a virtual inspection and mapped out the restoration plan. The biggest concern for the store was removing damaged clothing soaked in wastewater and getting the place disinfected. When we explained our Eye of the Storm program that allowed store representatives to view all job details from their desktop, they replied, "No more questions, where do I sign?".

With the start of the holiday shopping season around the corner, this company was anxious to get cleaned, restocked, and re-opened as quickly as possible. Hourly updates to corporate reps from our Project Manager allowed the company to zero in on their completion plans. Solid communication with key staff allowed for a seamless transition to re-stock the store.

Working around the clock for three days, this store was once again open for business. A grateful manager told us: "We had restored so much more than their store.".

The Restoration
Antimicrobial spraying
Content Cleaning
Debris removal
Dehumidification
Demolition of displays
Deodorization
Odor removal
Repainting
Water extraction
“Thank you for the professional efficiency of your organization in regard to the emergency clean up necessary following the fire on the 51st floor. Once again, you have not let us down.” —VP/Director of Operations Empire State Building
“Your men were great! They were here right after the fire setting up to clean our whole building. Very professional and through. I would recommend your service without hesitation.” —Building Manager, 19 East 72nd Street
“Maxons is a phenomenal company! Whether it’s a small leak or major fire they always respond immediately to get us back in business.” —Operations Director, Macy's
“Thank you for the fast and efficient response to our sewer back-up problem. Your crew worked diligently to make sure we had almost no disruption of service. Our patients thank you too!” —Operations Director, St. Vincent’s
“The emergency property damage restorers to the rich and famous.” —Claims Magazine
“It's always a pleasure working with you and Maxons Restoration. Truly a professional company with professional staff. I know I can depend on you and your team. ” —Sr. Building Manager, Marcus Partners CT Management, LLC
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